Shipping Policy

Regular shipping within the contiguous 48 United States is USPS Freight charge plus handling. If your U.S. address includes a Post Office Box, you must choose the U.S. Postal Service as your carrier. Other carriers used by Gleim, including UPS, do NOT deliver to PO Boxes within the U.S.; if you choose another carrier, your order will be delayed until Gleim can contact you to provide us with a Street address.

If your order is being shipped to a military address, you will enjoy domestic rates from Gleim. Please do the following to place your order:

• Choose the “United States” as your ship-to country.
• Choose Armed Forces America, Armed Forces Canada, Armed Forces Africa, Armed Forces Europe, Armed Forces Middle East, or Armed Forces Pacific as your state. They are at the bottom of the drop-down list of states on the shipping form.

Orders shipped to U.S. states and territories outside 48 contiguous states enjoy the full benefits of being domestic customers of Gleim Publications. There are, however, some minor differences in the shipping options that are available:

• There is an additional freight charge which we pass along to customers within those destinations.

Your shipping options and rates will be given to you during the ordering process, except for the Gleim Virtual Cockpit BATD. Due to the variables associated with large freight shipments, the Gleim Virtual Cockpit BATD will not be quoted online. Our team will contact you to complete these orders.

• Placing your order: You can place your order through our convenient Online Store. It is the fastest, most accurate, reliable and secure way to place your international order with Gleim.
• Methods of shipping: Gleim offers the following delivery methods to most international destinations:
  • UPS WorldWide Express
  • DHL WorldWide Parcel Express
  • FedEx International Priority
• Signature authorization required: the Online Store allows you to sign your name electronically with ease and convenience. Orders may also be placed with the assistance of an international consultant, by emailing order requests to international@gleim.com, faxing them to 352.375.6940, or by calling 352.375.0772 ext. 146.
• Cost of shipping: The cost of shipping will be quoted to you during the checkout process. You can change your order before placing it to see what the cost of shipping might be for different combinations of products. Due to the variables associated with large freight shipments, the Gleim Virtual Cockpit BATD will not be quoted online. Our team will contact you to complete these orders. Because of our high volume of shipping, Gleim receives a discounted rate on shipping services. We pass the discount along to our customers, saving you money.
• Additional charges: the customer is responsible for any additional charges. These may include customs fees, brokerage fees, local taxes, etc. You should check with your local authorities before ordering.
• Prepayment required: All international orders must be prepaid in full prior to shipment. No CODs.
• Payment methods: Gleim prefers to accept Visa, MasterCard, or Discover credit cards as the method of payment. We also accept the following:
  • Checks. If you send a bank draft, it needs to have a nine-digit routing number, be drawn on a U.S. bank, payable in U.S. funds, and be mailed to: Gleim Publications
    P.O. Box 12848
    Gainesville, FL 32604
  • Wire Transfers. Note that bank fees for international wire transfers are often $20 to $30 or more. You must add any bank fees to the amount of your wire transfer, otherwise your payment will come up short and your order will be delayed.
  • Incoming Wire Instructions: PO Box 12848

  Gainesville FL 32604

  Beneficiary Bank Name: Corresponds to SWIFT field 57	Ameris Bank
  Beneficiary Bank Address: Corresponds to SWIFT field 57	3500 Piedmont Rd, NE Atlanta, GA 30305 US
  *Beneficiary Bank SWIFT Code: Corresponds to SWIFT field 57A	AERIUS33
  Beneficiary Name: Corresponds to SWIFT field 59	Gleim Publications Inc
  Beneficiary’s Full Address: Corresponds to SWIFT field 59
  Beneficiary Account Number: Corresponds to SWIFT field 59	0000061591
  Reference: (Gleim Quote/Order Number) Corresponds to SWIFT field 70

  *The foreign bank has the right to use its own correspondent network prior to the receipt of funds at Ameris Bank.

  US Dollars Only

We process and ship orders daily, within one business day over 98.8% of the time. Orders placed before 4 pm EST usually ship out the same day. The Gleim Virtual Cockpit BATD requires additional handling time and usually ships within 5-10 business days. You will receive an order confirmation by email when your order is processed.

Gleim Publications, Inc. is based in the State of Florida and is required by law to collect the appropriate sales tax for shipments within Florida. This sales tax is calculated for the specific Florida county to which your order is shipped. If your order is shipped to an address outside the state of Florida, Gleim Publications, Inc. will collect no sales tax on your order.

Gleim Publications, Inc. guarantees the immediate refund of all resalable texts, unopened and un-downloaded Test Prep Software, unactivated X-Plane Flight Training Course software, and unopened un-downloaded audios returned within 30 days of purchase. Accounting and Academic online Test Prep and other online courses may be canceled within 30 days of purchase if no more than one study unit or lesson has been accessed. In addition, Online CPE courses may be canceled within 30 days of adding the course to your Personal Transcript if the Outline has not yet been accessed. Finish Line courses may be canceled within 10 days of purchase if no more than the first testlet in the first mock exam has been accessed or, if the first mock exam was skipped, no more than one study unit has been accessed. Aviation Test Prep Online may be canceled within 30 days of purchase if no more than the first study unit has been accessed. Other Aviation online courses may be canceled within 30 days of purchase if no more than two study units have been accessed. This policy applies only to products that are purchased directly from Gleim Publications, Inc. No refunds will be provided on opened or downloaded Test Prep Software or audios, activated X-Plane Flight Training Course software, Laminar Research X-Plane, partial returns of package sets, or shipping and handling charges. Flight simulation hardware (Gleim Virtual Cockpit, peripherals, and accessories) can be returned within 30 days of the original purchase date. If you receive a defective item or part, we can provide a replacement at no charge. Please note that all packing materials, manuals, digital media, and other accessories and/or documentation must be included in the manufacturer’s original packaging for a return to be processed. All flight simulation hardware returns are subject to a 20% restocking fee. Any freight charges incurred for returned or refused packages will be the purchaser’s responsibility. For more information regarding the Gleim Return Policy, please contact our offices at 800.874.5346.

Lost packages must be reported within 30 days of your order’s ship date. If we are notified of a lost package after this time frame, we may not be able to effectively assist with recovery or replacement of the lost item.

If you are reporting a lost package, please ensure the following steps are taken prior to contacting customer service.

All Customers – Check the immediate area around your mailbox or front desk. Check with your neighbors, or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed.

International customers – Check with your local postal office or customs office, as they may be holding the order for payment of customs fees.

If you are still unable to locate your package, then please contact us at: https://www.gleim.com/support/contact/ .